Terms of Service

Last Updated: June 15, 2026

These Terms of Service ("Terms") govern your use of robinsburg.com, the Robinsburg App (also called the "R App"), and any services provided by Robinsburg, LLC ("Robinsburg," "we," "us," or "our"). By using our website, our app, or any of our services, you agree to these Terms.

These Terms apply to two kinds of relationships:

Visitors and prospects. Anyone using robinsburg.com, our forms, our free tools (like the Marketing Leak Audit), or otherwise interacting with us before becoming a paying client.
Active clients. Anyone who has signed a Service Agreement with Robinsburg and is receiving paid services (such as social content production, paid ads management, SEO, web design, or platform access).

If you don't agree with these Terms, please don't use our website, services, or the R App.

If any individual Service Agreement you sign with us conflicts with these Terms, the Service Agreement controls for that engagement.

1. Who We Are

Robinsburg, LLC is a Florida limited liability company operating a marketing agency based in Orlando, Florida. Our mailing address is:

Robinsburg, LLC 424 E. Central Blvd., STE 407-7224 Orlando, FL 32801

For any questions about these Terms, you can reach us at bryce@robinsburg.com.

2. Definitions

"Services" means any service Robinsburg provides, including but not limited to social media content production, paid advertising management, SEO, lead generation and CRM automation, website design and development, brand identity work, video production, and access to the R App.
"R App" means our white-labeled version of the GoHighLevel platform, used for CRM, automation, and client portal functionality.
"Service Agreement" means the specific written agreement between you and Robinsburg that defines the scope, deliverables, and term of a paid engagement.
"Deliverables" means the work product Robinsburg creates for you under a Service Agreement, including content, ads, designs, videos, and code.
"Client Data" means any data you, your customers, or your team enter into or generate through the R App.
"Third-Party Services" means tools or platforms operated by third parties (such as Meta, Google, Stripe, or our white-label partners) that we use to provide Services to you.

3. Our Services

Robinsburg offers full-service marketing services on a project or retainer basis. The specific scope of any engagement is set out in your Service Agreement.

We sometimes work with white-label partners for specialized services (such as advanced SEO or large-scale paid ads execution). Where we do, we disclose this on request, and we remain accountable for the work delivered.

We do not guarantee specific business outcomes. Marketing depends on many factors outside of our control. We commit to doing the work professionally, applying best practices, and being transparent about results.

4. Use of robinsburg.com and Free Tools

You may use our website and any free tools we offer (such as the Marketing Leak Audit) without paying anything, subject to these Terms.

When you use a free tool, we may collect the information you provide (such as your name, email, business details, and the answers you provide). Our use of that information is governed by our Privacy Policy.

By submitting information through a free tool, you consent to receiving follow-up communications from us about your results, our services, and related marketing content. You can unsubscribe at any time via the link in any email we send.

You may not:

Use our website or tools to harm us or any third party.
Attempt to access non-public areas of our systems.
Use automated tools to scrape, copy, or harvest data from our website.
Submit false or misleading information.

5. The R App (Platform Access)

If you are an active client, your engagement may include access to the R App. Specific R App terms:

5.1 Access. We provide you with login credentials. You are responsible for keeping your credentials secure and notifying us promptly if you suspect unauthorized access.

5.2 Acceptable Use. You may not use the R App to:

Send unsolicited communications in violation of laws like the CAN-SPAM Act, TCPA, or GDPR.
Send communications without proper consent from recipients.
Share content that is unlawful, threatening, harassing, defamatory, or that infringes third-party rights.
Attempt to interfere with the platform's operation or security.

5.3 Your Communications Obligations. When you use the R App to send SMS, email, or other communications to your customers, you (not Robinsburg) are responsible for compliance with all applicable laws. This includes obtaining proper consent, providing required disclosures, and honoring opt-out requests.

5.4 Underlying Platform. The R App is built on GoHighLevel's white-label platform. Service interruptions or limitations of the underlying platform are outside our direct control, but we'll keep you informed of any issues that affect your service.

5.5 Client Data Ownership. Your Client Data remains yours. We do not sell or share it except as needed to provide services or as described in our Privacy Policy. On termination, we'll provide an export of your data within 30 days. After that, we may delete it.

6. Payment Terms

6.1 Fees. Fees for services are set out in your Service Agreement. Unless stated otherwise, all retainer fees are billed monthly in advance.

6.2 Payment Method. Payments are processed through Stripe. You authorize us to charge the payment method you provide on the schedule set out in your Service Agreement. By providing a payment method, you confirm you have authority to use it.

6.3 Ad Spend. Where your services include paid advertising, you are responsible for the ad spend paid directly to platforms like Meta and Google. Ad spend is separate from our management fees and is billed by those platforms directly to your payment method, not through us. We do not mark up ad spend.

6.4 Late Payments. If a payment fails or is more than 7 days late, we may suspend services until payment is current. Suspended services do not reduce or delay your obligations under your Service Agreement.

6.5 Taxes. Our fees exclude applicable taxes. You are responsible for any sales, use, or similar taxes that apply to your purchase of Services.

6.6 Chargebacks. Filing a chargeback for a fee you owe under your Service Agreement is a breach of these Terms. We reserve the right to dispute chargebacks and recover related costs.

7. Cancellation, Refunds, and Rescheduling

7.1 Service Cancellation. Unless your Service Agreement specifies a minimum term, you may cancel a retainer-based service with 30 days' written notice. You are responsible for fees through the end of the notice period.

7.2 Project Cancellation. For project-based work (such as a website build or brand foundation project), cancellation terms are set out in your Service Agreement. Deposits are non-refundable.

7.3 Shoot Cancellations and Reschedules. If your service includes a video or content shoot day, you may reschedule with at least 7 days' notice at no charge. Cancellations or reschedules with less than 7 days' notice incur a $350 fee to cover production scheduling costs.

7.4 Refunds. Fees for work already performed are non-refundable. If we materially fail to deliver agreed services and don't correct the issue within a reasonable cure period, you may be entitled to a partial refund for the affected work. Refunds are issued at our discretion based on the specific circumstances.

8. Content Ownership and Use

8.1 Deliverables. Once you've paid for them in full, the final Deliverables we create for you under a Service Agreement are yours to use for your business purposes. Specifically:

Owned by you (work-for-hire): Final logos, brand foundation work, written copy, and edited videos created specifically for your business.
Licensed to you (perpetual, non-exclusive): Templates, frameworks, methods, and reusable elements we incorporate into your project but that we may also use for other clients.

8.2 Raw Footage and Working Files. Raw video footage, source design files, and other working files remain Robinsburg's property. Final delivered files (the edited, ready-to-use versions) are yours. If you want raw footage or source files, ask before the project starts and we'll quote it as an add-on.

8.3 Portfolio Rights. You grant Robinsburg the right to display the work we produce for you in our portfolio, case studies, social media, and marketing materials. If you don't want specific work displayed, tell us in writing before the project starts.

8.4 Client Content. Anything you provide to us (your logo, photos, copy, customer data) remains yours. By providing it to us, you grant us the right to use it as needed to provide your services.

8.5 Account Strikes and Restrictions. If your ad accounts, social profiles, or other third-party accounts are restricted, banned, or penalized due to content or activity you direct (or fail to disclose), we're not liable for the resulting impact on your services.

9. Confidentiality

Both parties agree to treat confidential information shared during the engagement as confidential. This includes business strategies, customer lists, performance data, and proprietary methods. Confidential information does not include information that's publicly available, independently developed, or required to be disclosed by law.

These confidentiality obligations survive termination of the engagement.

10. Third-Party Services

Robinsburg uses third-party services to provide your Services. These include but are not limited to:

Meta, Google, TikTok, and other ad platforms for paid advertising.
GoHighLevel as the underlying platform for the R App.
Stripe for payment processing.
White-label SEO and ad partners for execution of certain specialized services.
Email and SMS providers integrated into the R App.

Third-Party Services have their own terms and pricing. By using our Services, you agree to comply with the terms of any Third-Party Services your engagement requires. We're not responsible for downtime, errors, policy changes, or pricing changes by third-party providers, but we'll communicate any that materially affect your service.

11. Intellectual Property

The Robinsburg name, logos, marketing materials, the R App branding, our methodologies (like the Marketing Leak Audit framework), and all content on our website are our intellectual property. You may not use, reproduce, or redistribute them without our written permission, except as expressly allowed by your Service Agreement.

12. DMCA / Copyright

If you believe content on our website infringes your copyright, send a written notice to bryce@robinsburg.com (subject line: "DMCA Takedown Request") and to our mailing address above. Your notice must include:

Your signature (physical or electronic) as the copyright owner or authorized agent.
A description of the copyrighted work you claim is infringed.
The URL or location of the allegedly infringing content.
Your contact information.
A statement that you have a good-faith belief the use is unauthorized.
A statement, under penalty of perjury, that the information in the notice is accurate.

We'll respond to valid DMCA notices in accordance with the law.

13. Disclaimers

We provide Services with reasonable professional care, but we make no warranties about specific outcomes. Marketing results depend on many factors outside our control (your offer, market conditions, platform changes, etc.).

Our website, free tools, and the R App are provided "as is" and "as available." We don't warrant they'll be uninterrupted or error-free.

Nothing in these Terms excludes any warranty that can't legally be excluded.

14. Limitation of Liability

To the maximum extent permitted by law:

We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or business interruption, even if we've been advised of the possibility of such damages.
Our total liability for any claim arising out of or related to these Terms or your use of our Services is limited to the amount you paid us for Services in the three (3) months immediately before the event giving rise to the claim.

These limits apply regardless of the legal theory the claim is based on (contract, tort, statute, or otherwise).

15. Indemnification

You agree to defend, indemnify, and hold Robinsburg harmless from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from:

Your breach of these Terms.
Your violation of any law or third-party rights.
Your or your customers' use of communications sent through the R App or our Services.
Content you provide to us that infringes third-party rights.
Tax obligations related to your business or transactions.

16. Termination

16.1 By You. You may terminate any retainer service with 30 days' written notice (or as otherwise set out in your Service Agreement).

16.2 By Us. We may suspend or terminate your access to Services or the R App immediately if you breach these Terms, your Service Agreement, or engage in fraud, abuse, or illegal activity. We may also terminate any engagement with 30 days' written notice for any reason.

16.3 Effect of Termination. On termination:

We'll provide an export of your Client Data within 30 days.
All outstanding fees become immediately due.
Sections that by their nature should survive (confidentiality, IP, payment obligations, indemnification, limitation of liability, dispute resolution) survive termination.

17. Disputes and Governing Law

17.1 Governing Law. These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles.

17.2 Informal Resolution. Before filing any formal claim, please contact us at bryce@robinsburg.com so we can try to resolve the issue informally. Most issues can be resolved this way.

17.3 Arbitration. Any dispute that can't be resolved informally will be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will take place in Orange County, Florida. Judgment on the arbitrator's award may be entered in any court of competent jurisdiction.

17.4 Class Action Waiver. You agree to bring claims only in your individual capacity, not as a plaintiff or class member in any class or representative proceeding.

17.5 Small Claims Exception. Either party may bring a claim in small claims court if the claim qualifies and stays in that court.

18. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we'll notify active clients by email and post the updated version on this page with a new "Last Updated" date. Continued use of our website, the R App, or our Services after changes take effect means you accept the updated Terms.

19. General

19.1 Entire Agreement. These Terms, together with any Service Agreement you've signed, are the entire agreement between you and Robinsburg about your use of our Services.

19.2 Severability. If any provision of these Terms is unenforceable, the rest stays in effect.

19.3 No Waiver. Our failure to enforce any provision is not a waiver of that provision.

19.4 Assignment. You may not assign these Terms without our written consent. We may assign these Terms (for example, in connection with a sale of the business) without your consent.

19.5 Notices. Notices to us must be sent to bryce@robinsburg.com. Notices to you may be sent to the email address we have on file for you.

20. Contact

Questions about these Terms? We're happy to help.

Robinsburg, LLC 424 E. Central Blvd., STE 407-7224 Orlando, FL 32801 bryce@robinsburg.com

These Terms were last updated on June 15, 2026.