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78% of Customers Buy from the First Responder

A landmark HBR study found that companies responding to a new lead within an hour are 7 times more likely to qualify that lead. Additionally, about 78% of customers will buy from whoever contacts them first.

Source: Harvard Business Review

Businesses with an Online Booking System See 26% More Appointments

On average, offering an online booking or scheduling tool increases appointment volume by 26%, since customers can book 24/7 without waiting for a callback.

Source: GetApp Research

Repeat Customers Spend 67% More Than New Ones

Existing customers are far more valuable—67% higher average spend—when they feel loyalty or are nurtured with follow-ups.

Source: Bain & Company